MyUS Shopping Help Center
Placing an Order
Yes. Each item in your order can weigh no more than 5 pounds (2.5kg), with maximum dimensions of 20x20x20 inches (50x50x50cm).
Yes. We are happy to place your personalized or customized orders. Simply include details about the personalized item in the “Additional Order Details” section during checkout.
You can purchase "Buy It Now" items from eBay with MyUS Shopping, however, we cannot purchase any auction items that require bidding.
If an item is not available, we will cancel that item, refund your account for the cost of the items and shipping, and process the rest of your order.
Sometimes your order may be cancelled if an item is out of stock, not available, or backordered by the store. We may also cancel an order or item if there is a significant price difference to purchase the item, if the item is too heavy or large, or if there are export laws that prevent the item from shipping to your country.
If this happens to you, we will automatically refund you for the cost of the items plus any shipping costs. This refund will show up on your original payment method typically within 14 days.
We cannot process a return on your behalf unless the items that arrive at our warehouse are incorrect or damaged.
There is no price limit on buying assistant orders If the products are purchased from a US store. However, there is an $800 limit on orders purchased from merchants outside the US.
No. No changes can be made to MyUS Shopping orders after they are submitted. Orders cannot be cancelled or changed.
Other questions in Placing an Order:
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