MyUS Shopping Help Center
Placing an Order
Yes. Each item in your order can weigh no more than 5 pounds (2.5kg), with maximum dimensions of 20x20x20 inches (50x50x50cm).
Yes. We are happy to place your personalized or customized orders. Simply include details about the personalized item in the “Additional Order Details” section during checkout.
You can purchase "Buy It Now" items from eBay with MyUS Shopping, however, we cannot purchase any auction items that require bidding.
If an item is not available, we will cancel that item, refund your account for the cost of the items and shipping, and process the rest of your order.
We cannot process a return on your behalf unless the items that arrive at our warehouse are incorrect or damaged.
Sizeguide.net can help you determine the appropriate U.S. size to purchase.
Other questions in Placing an Order:
- Are there size and weight restrictions on what I can order with MyUS Shopping?
- Can I order personalized or customized orders through MyUS Shopping?
- Can I use MyUS Shopping to buy items for me on eBay or other auction site
- What if an item is out of stock?
- Can I return merchandise ordered through MyUS Shopping?
- How can I make sure I'm ordering the right US clothing or shoe size?
