MyUS Shopping Help Center
Why was my order or item cancelled?
Sometimes your order may be cancelled if an item is out of stock, not available, or backordered by the store. We may also cancel an order or item if there is a significant price difference to purchase the item, if the item is too heavy or large, or if there are export laws that prevent the item from shipping to your country.
If this happens to you, we will automatically refund you for the cost of the items plus any shipping costs. This refund will show up on your original payment method typically within 14 days.
Other questions in Placing an Order:
- Double check the spelling
- Try less specific words, or other words that mean the same thing
- Limit your search to one or two words