The time it takes for your order to be delivered to you can depend on many different things:

• First, the order must arrive at MyUS. This could take anywhere from 2 days to several weeks depending on the store’s shipping policy. How long it takes for your order to arrive depends entirely on the store. Any delays in shipping from the store will also delay your MyUS order. Keep in mind we will hold all the packages in your order until it is complete. This allows us to efficiently repack and combine your purchases into one box, maximizing your savings on international shipping. 
• It takes 1-2 business days to process your order after all the items in your order arrive, not counting Sundays or Holidays. 
• It is estimated to reach you in one to 12 days after it leaves MyUS, depending on the ship method you selected at checkout.

If you choose Manage in My Suite at checkout, your order will be sent to you based on the shipping schedule you have selected on myus.com.

Select “Rush Processing” at checkout, to get expedited order processing, and we will fast-track your purchases through our facility as soon as they arrive. Rush processing is available for an additional $10 per order. The rush processing fee is non-refundable.

There are two ways to track your order: 

1. Track your order at any time from the order details page. Select the "More" tab, then login. From here, you can view your orders. 
2. We will send you an email any time there is a status change to your order.

MyUS ships to more than 200 countries around the world. Here is a list of countries you can ship to using MyUS Shopping: 

A
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan

B
Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi

C
Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Congo, DRC, Cook Islands, Costa Rica, Croatia, Cuba, Curacao, Cyprus, Czech Republic

D
Denmark, Djibouti, Dominica, Dominican Republic

E
East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia

F
Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana

G
Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea Bissau, Guinea Republic, Guyana

H
Haiti, Honduras, Hong Kong, Hungary

I
Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Ivory Coast

J
Jamaica, Japan, Jersey, Jordan

K
Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan

L
Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg

M
Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar

N
Namibia, Nauru, Nepal, Netherlands, Nevis, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, North Korea, Northern Mariana Islands, Norway

O
Oman

P
Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, 

Q
Qatar

R
Reunion Island, Romania, Rwanda

S
Saba, Samoa, Sao Tome, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, Somaliland Rep, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St Vincent, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Tahiti & French Polynesia

T
Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turks & Caicos, Tuvalu

U
Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, US Virgin Islands, Uzbekistan

V
Vanuatu, Venezuela, Vietnam

Z
Zambia, Zimbabwe 

MyUS Shopping offers two international shipping options:

• International Priority: Estimated delivery in 1 to 4 days after all the items in your order reach our U.S. warehouse and are processed for shipping
• International Economy: Estimated delivery in 7 to 10 days after all the items in your order reach our U.S. warehouse and are processed for shipping

Shipping is charged as a percentage of the value of the items in your cart. If the shipping charged at checkout is less than actual shipping costs, we will contact you for additional payment.

Please note: Each item in your order can weigh no more than 5 pounds (2.5kg), with maximum dimensions of 20x20x20 inches (50x50x50cm).

Simply add items to your cart and proceed to checkout to see the cost of shipping to your country.

Please note: Each item in your order can weigh no more than 5 pounds (2.5kg), with maximum dimensions of 20x20x20 inches (50x50x50cm).

When you place your order, you will be charged for any domestic shipping costs (from the US store to our shipping facility), as well as international shipping to your door.

MyUS members: if you select Manage in My Suite at checkout, you won’t be charged international shipping until the items ship from your suite, based on your shipping preferences.

No. Duties are collected by the carrier that delivers your shipment. In some cases, couriers may also charge a brokerage fee to clear your package through local customs. These fees vary, and are not included in your MyUS Shopping order total.

Please contact your local customs office for more information about duties or import fees.

Australia GST

When you import goods into Australia, a 10% goods and services tax (GST) is charged by Australian customs. In the past, Australian customs has collected GST on goods and services valued over 1,000 AUD, and as of 1 July 2018, GST will also be charged on purchases equal or less than 1,000 AUD. 

GST is based on the value of the items you ship, plus any service and shipping charges. Australian customs collects GST on individual merchant shipments over 1,000 AUD, and MyUS is responsible for collecting GST on shipments equal or less than 1,000 AUD. Any GST charges will appear during checkout.

GST is valued and charged for each individual store (e.g., if you ship a consolidated package with MyUS with a $200 item from Store A and $1,200 item from Store B, MyUS will collect the GST for Store A, and Australian customs will collect the GST for Store B.) Learn more

New Zealand GST

Beginning 1 December 2019, a 15% goods and services tax (GST) will be applied to any shipments being imported to New Zealand. Most goods and services you purchase locally already include GST, but as of December 1, companies importing goods and services from around the world are required to collect this tax directly from New Zealand shoppers as well.

GST is calculated based on the total cost of a shipment. This means you are taxed on the value of what you ship, as well as on the cost of shipping services, including insurance, if selected.

For example, if you purchase a guitar from the US for $600 USD ($942 NZD) with shipping for $50 USD ($79 NZD), you would pay 15% GST on the total cost of the guitar and shipping, USD $97.50 ($154 NZD). This would make your total cost to purchase and ship the guitar $600 + $50 + $97.50 = $747.50 USD ($1174 NZD).

Please note: While MyUS will be collecting GST on total shipment costs to New Zealand, other governmental fees may apply to your shipments, including additional GST on those governmental fees. Those fees will not be collected by MyUS, but if they apply, you will be responsible to pay them upon arrival in New Zealand.

Argentinian customs requires a CUIT/CUIL to be provided for each shipment. If you are shipping to Argentina, please enter the CUIT/CUIL of in the Tax ID field at checkout. If the customer is not an Argentinian citizen, please enter their passport number in the Tax ID field. Argentinian customs will not allow the import if this information is missing, and your shipment may be returned at your expense.

Completing Form 4550

Argentinian customs will provide you with a “number particular” or import number when your shipment reaches Argentina. You will then need to go to the AFIP website to complete the online Form 4550/T-Compras a proveedores del exterior. Your carrier will deliver an “Aviso 3579” notification letter to the consignee which provides instructions on this new process. Please check with Argentinian customs to be sure the consignee has a CUIT/CUIL with an AFIP access level of 2 or greater.

Argentina Customs: http://www.afip.gob.ar/sitio/externos/

You may need a permit when importing some items into Saudi Arabia. The Saudi Food and Drug Authority requires permits for certain drugs, supplements and pharmaceutical products. You can learn more about Saudi permit requirements here.

If you receive an item that requires a permit, we will notify you by email and provide a link to the personal import clearance form. You may request an import permit by downloading and submitting the completed form to the Saudi Food and Drug Authority at the email address on the bottom of the form.

Please note: We can send your merchandise to you while you are applying for the permit, but you may be unable to receive your package until the import permit is approved.

How does combining my purchases help me save money?

Shipping multiple packages overseas direct from online stores can be very costly. Our expert packing team combines your purchases efficiently and safely into one box , saving you BIG on international shipping rates.

Shipping insurance can be purchased for $2.99 per $100 of insured value. While damaged or lost packages are rare, we recommend insuring your order in the unlikely event something happens to your goods. You can opt out of shipping insurance during checkout.

Note: You may not file a claim for damage or loss if you do not select shipment insurance.

Yes. The MyUS Shopping team is required to open every package that arrives at our facility. Our trained login agents carefully review your purchases to ensure they are correct, undamaged, and are legal for export from the USA.