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MyUS Shopping Help Center
Why was my order or item cancelled?
Sometimes your order may be cancelled if an item is out of stock, not available, or backordered by the store. We may also cancel an order or item if there is a significant price difference to purchase the item, if the item is too heavy or large, or if there are export laws that prevent the item from shipping to your country.
If this happens to you, we will automatically refund you for the cost of the items plus any shipping costs. This refund will show up on your original payment method typically within 14 days.
Other questions in Placing an Order:
- Are there size and weight restrictions on what I can order with MyUS Shopping?
- Can I order personalized or customized orders through MyUS Shopping?
- Can I use MyUS Shopping to buy items for me on eBay or other auction site
- What if an item is out of stock?
- Can I return merchandise ordered through MyUS Shopping?
- How can I make sure I'm ordering the right US clothing or shoe size?
- Are there price limits on Buying Assistant orders?
- Can I edit or cancel my MyUS Shopping order?