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MyUS Shopping Help Center

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Why was my order or item canceled?

Sometimes your order may be cancelled if an item is out of stock, unavailable, or backordered by the store. We may also cancel an order or item if there is a significant price difference in the item cost, or if export laws prevent the item from shipping to your country.

If this happens to you, we will automatically refund you for the cost of the items plus any shipping costs. This refund will typically show on your original payment method within 14 days.

Other questions in Placing an Order:

  • Can I order personalized or customized orders through MyUS Shopping?
  • Can I use MyUS Shopping to buy items for me on eBay or other auction site
  • What if an item is out of stock?
  • Can I return merchandise ordered through MyUS Shopping?
  • How can I make sure I'm ordering the right US clothing or shoe size?
  • Are there price limits on Buying Assistant orders?
  • Can I edit or cancel my MyUS Shopping order?

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